Corporate Overview : Technology & Operations

Telatron has made a pledge for continued technological advancements to meet the ever-changing needs and sophistication of its clients. Telatron finds it important to stay on the cutting edge of technology and for this reason has one of the most advanced MIS Department in the telecommunications industry. This enables Telatron to set up programs with a short amount of lead time for its clients.

With highly professional programmers located on site, programs can be created in a matter of days and program changes and updates can be implemented within a short timeframe. The tremendous flexibility and IT experience of Telatron’s MIS Department provides the edge that makes Telatron extremely successful in achieving program success as well as client satisfaction.

The following is a detailed explanation of Telatron’s systems.

Telatron MIS’s Central Systems
Telatron’s central systems consist of multiple Ethernet LANs upon which several application, database and telephony servers are implemented. Client databases and business applications all run on the latest Microsoft server platforms.

Storage
Database server storage is in excess of 5 terabytes of disk space with redundancy using RAID. This amounts to roughly 1 billion records of data post-production and 1 billion records of source data pre-production and extensible. A double DAT tape is implemented on each server for full disaster recovery of system and data files. Server clustering is employed for high availability.

Archive
Weekly global backup, as well as every other weekday tape backups, are duplicated and stored off-site at an EDP-rated vault. Client programs are purged 30 days after a program’s end. At the client’s request a different purge time could be implemented. Typical archive life is two years.

Call Center Stations
Each workstation runs Windows XP and is coupled with a LCD flat screen monitor. On-screen intelligence virtually eliminates operator error for securing application data. Quality Assurance personnel have immediate access to sales, which drastically reduces processing times.

Telephony
Telephone equipment consists of a predictive dialer and inbound call manager built on Avaya's latest telephony platform using the Avaya S8700 Multi-Connect with MultiVantage system. Workstations running our CTI (Computer Telephony Integration) applications connect through the adjunct Avaya Computer Telephony servers. Voice communication is done over Avaya digital phones with attached headsets. All inbound/outbound lines are full ISDN.

Predictive Dialer
Telatron has developed our own “true” predictive dialer. Masterpiece was designed by the Telatron database management team to data mine the universal persona identified from the call list. The dialer determines the best time to call a lead based upon the historical data and can adjust the calling pattern in real time. Masterpiece enables Telatron to achieve high contacts per hour giving the production management the ability to concentrate on the leads that will perform well during a particular time of day.

Language Support --Telatron's language support varies depending on the needs of it's clients. The language supports we use include, but are not limited to:

	ANSI C		Visual C++
	Microsoft .NET		HTML / JavaScript / CSS
	Java		ODBC / JDBC / OLE DB
	Microsoft TSQL		XML / XSLT
	Web Services (SOAP, UDDI, WSDL)
	HLLAPI (SNA server for virtual 3270)

Telatron retains full power redundancy. All systems have battery in addition to being connected to a generator in case of power outages.