Contact Services: Outbound
Outbound telemarketing has gone through metamorphic changes over the past 15 years. Rules and regulations now guide a dialers every attempt. Telatron has grown over the past 25 years because of experience and knowledge in conducting, managing, and analyzing diverse outbound campaigns for our clients.
At Telatron, we provide outbound telemarketing solutions for business-to-consumer and business-to-business markets. Our extensive experience in outbound contact center services, along with our state-of-the-art technology, education of our dedicated agents and commitment to program success has helped our clients attain maximum campaign results
Telatron's outbound service is an ideal tool in improving customer communication and acquiring new customers. Some of the applications for outbound services include:
- Product Sales
- Account Update
- Follow up to Direct Mail
- Customer Retention
- Customer Acquisition
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- Lead Generation
- Payment Reminders
- Product Awareness
- Welcome Calls
- Survey's
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Custom Dialing Systems
Auto Dialing System
Telatron Marketing Group utilizes an automated dialer based on Avaya Computer Telephony (ACT) software. The ACT software gives Telatron the ability to provide intelligent call routing, business process automation, database information management, web enabled communications and automated call handling for both inbound and outbound applications.
Predictive Dialing System
Telatron has developed its own Predictive dialing system known as Masterpiece. Masterpiece enables Telatron to utilize customizable calling algorithms to reach a specific target market. The Masterpiece Dialing System provides clients the ability to focus calling on various demographic information such as, but not limited to; areas out of the country, time zones, customer income levels, and credit score ranges.
Connectivity
Telatron's has the ability to link into virtually any available systems in today's market. Real-time systems can link via SNA, ODBC,TCP/IP and HTTP.
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