Contact Services: Outbound

Outbound telemarketing has gone through metamorphic changes over the past 10 years. Rules and regulations now guide a dialers every attempt. Calls are generated in a much different manner than ever before. Telatron has grown over the past 20 years because of its ability to conduct, manage, and analyze an extensive variety of outbound programs for clients.

Telatron's online system connectivity with FDR, Total Systems, Experian, and other proprietary systems, has enabled this company to provide a new range of services to its clients. Telatron can link into virtually any available systems in today's market. Real-time systems can link via SNA, ODBC,TCP/IP and HTTP.

Online connectivity enables telatron to:

	Create Accounts at Point of Acquisition for Home Equity Loans/Lines and Charge Cards
	Activate Accounts
	Authorize Balance Transfers
	Secure Credit Line Increases Real Time
	Provide Conditional Approval for Home Equity Lines/Loans
	Provide Approval or Declination at POS for Individuals or Merchants
	Open/Close Accounts
	Provide Rate Changes
	Respond to Account Inquiry
	Create an Awareness and Need for Products & Services

Some services offered through outbound include:

	Sales of a Particular Product or Service with Limited Time Spent Talking to Unqualified Customers
	Identify Customers That Fit Your “Best Customer” Profile and Determine Future Buying Needs
	Follow Up to Mailings
	Welcome Calls to New Customers
	Update Customer Database Information (Address, E-mail Address, Etc.)
	Qualify Prospect Lists
	Provide Information or Updates to Customers
	Market Research

Telatron Marketing Group utilizes an automated dialer based on Avaya Computer Telephony (ACT) software. The ACT software gives Telatron the ability to provide intelligent call routing, business process automation, database information management, web enabled communications and automated call handling for both inbound and outbound applications.

Telatron has developed its own dialing system known as Masterpiece. Masterpiece enables Telatron to utilize customizable calling algorithms to reach a specific target market. The Masterpiece Dialing System provides clients the ability to focus calling on various demographic information such as, but not limited to; areas out of the country, time zones, customer income levels, and credit score ranges.