Contact Services: Customer Service
At Telatron, we understand that organizations have diverse customer service needs. We take the time to develop CUSTOMIZED customer care programs, providing the resources you need to deliver a better experience to your customers. With over 25 years of extensive inbound experience and knowledge, we offer a variety of applications in both the business-to-consumer and business-to-business markets. Our expertise and innovative sales approach, including up-selling and cross-selling strategies, will increase your ROI while providing your customer with the support they deserve.
Customer Contact Solutions
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Customer Care |
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Direct Response |
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Order Processing/Tracking |
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Web Chat |
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Catalog Support |
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Technical and Support Services |
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Payment Reminders |
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Product Recall Support |
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3rd Party Verification |
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Business Continuity |
Our Customer Care Solutions Have Allowed Companies to Benefit From:
- Fully Hosted, Redundant Solutions
- Quick To Market Program Deployment
- Connectivity to Total Systems, FDR, Experian, and Other Proprietary Systems
- Fully Trained, Educated, and Motivated Sales Team
- Real Time Reporting
- Full, Overflow, and After Hour Support Services
- Integration with IVR Solutions
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