Contact Services: Customer Care

With the many successful customer-orientated businesses across the globe, it is widely understood that running a successful company is about retaining current customers while searching for new ones. Without customers, business can not be profitable. Many organizations choose to provide easy access to their customers by making toll free numbers available for questions and concerns.

There are over 32 million toll free numbers in the world, many being customer service orientated lines. Whoever answers these lines is the voice of an organization. That voice must be friendly, professional, knowledgeable and able to assist your customers. Telatron Marketing Group is an expert in the customer care arena. We presently act as a customer care center for multiple organizations. The following lists functions that our staff performs on a daily basis:

	Account Inquiries		Account Closure
	Account Maintenance		Lost / Stolen Requests
	Adverse Action		Information Updates
	Card Activation		Account Approval and Setup
	Name Changes		Credit Line Increases
	Fee Reversals		Payment by Phone
	Reservations		Support Help Desk
	Cross-Sell/Up-Sell		Retention

Telatron's state of the art IT Department and its connectivity to Total Systems, FDR, Experian, and proprietary systems have enabled us to perform all functions requested by our clients. In addition, through our advanced systems, we are able to handle the entire capacity or design programs to handle overflow calls.

Through Telatron's Call Management System (CMS) we can provide detailed reporting to our clients so they can have a full understanding of their customers' interactions.