Contact Services: Business Continuity

Telatron's business continuity service, Condition Amber, was created to provide redundancy services for organizations in preparation of unexpected business situations. Some of these unexpected situations include:

	System Problems		Public Relations Issues
	Viruses		Weather Related Issues
	Bomb Threats		Product Recalls
	Fire		Absenteeism
	Advising Customers of Significant Changes

Telatron's highly advanced MIS Department has enabled this company to act as a business continuity site for many organizations. All of its programmers and engineers are on site, making it easy to quickly bring up a program when special circumstances dictate. In addition, Telatron's three contact centers reside on one campus, making it exceptionally efficient to reallocate individuals and educate teams of representatives for both inbound and outbound programs.

Telatron understands how vital business continuity is to every organizations crisis management procedures. For this reason, Telatron has developed its own business continuity plan to ensure its systems never skip a beat. Telatron can operate in a self-sufficient manner in the event of extreme weather. All systems are connected to generators in case of power outages. In addition, Telatron retains full redundancy and back up of all programs and files.

Telatron is currently a business continuity site for several of its clients. With expertise and experience, Condition Amber acts as a safeguard for many organizations. This service typically costs less than the cost per in-house call, but can save a company a much more than that. Condition Amber provides an organization with assurance and confidence that customers will be taken care of regardless of what situations occur.