Contact Services: Client Services

Once Telatron has been selected as the partner provider, our clients begin working closely with a personally assigned team of Client Services Managers, who assist in all aspects of strategic planning and program implementation. Each client is partnered with a minimum of one manager and one senior manager to ensure experience on every program.

Once an outline of the basic project objectives is established, the Client Services Managers works to develop a script to showcase the offer or information while complying with all required disclosures. Managers work to create the daily reporting format, and are responsible for coordinating all other aspects of the program's implementation, including tape approval, data processing requirements, script/application updates, as well as reporting and transmission requirements.

Important to any program is the availability of our Client Services Team. At Telatron, we understand our clients concerns and built procedures to ensure Client Services Managers are always available to assist our valued clients. The Client Services Departments average tenure is 13 years and the average tenure among the department's senior managers is 16 years. The level of experience of the Client Services team members adds to the program process and success.