Contact Services: Client Services

Once Telatron has been selected as the partner provider, the client begins working closely with a personally assigned team of Client Services Managers, who assist in all aspects of strategic planning and program implementation. Each team is comprised of a minimum of two project managers. At least one member of the team is a Senior Client Services Officer. In addition, other procedures and efforts are in place to ensure the client is always able to contact a Client Services Manager who can offer assistance. So that when changes are needed, someone can always be contacted to make sure they are completed, and the modification communicated though the organization.

After an outline of the basic project objectives is established, the Client Services Managers work to develop a script to showcase the offer or information while complying with all required disclosures. All script development costs are normally absorbed by Telatron. This time and process allows the Client Services Managers to become familiar with the product and develop a sense of the organizations corporate style.

The Client Services Managers also design a response form to specifications. They will work to create the daily reporting format, with any modifications or additions as requested by the client. They are also responsible for coordinating all other aspects of the program's implementation, including tape approval, data processing requirements, script/application updates, as well as reporting and transmission requirements. The Client Services Departments average tenure is 9 years. The average tenure among the department's senior managers is 12 years. The level of experience of the Client Services team members adds to the program process and success.